1) Processing Time
Orders for Heart Freedom are typically processed on business days. Processing time can vary based on order volume, inventory checks, and cardiovascular health verification needs. You’ll see the most accurate status in your confirmation emails.
2) Delivery Estimates
Delivery times vary depending on your location and carrier networks. Any delivery estimate shown at checkout is an estimate, not a guarantee. Carrier delays can occasionally occur.
3) Shipping Confirmation & Tracking
Once your order ships, you may receive a confirmation email that includes tracking information. Tracking updates may take time to appear after the first scan by the carrier.
4) Address Accuracy
Please double-check your shipping address before placing your order. If an order is returned due to an incorrect address, reshipment may require additional time and may involve extra fees.
5) Shipping Costs
Shipping charges are shown at checkout before payment. Promotions such as discounted or free shipping (when available) are applied according to the conditions displayed at checkout.
6) International Shipping, Duties & Taxes
If international shipping is available, carriers and customs may require additional time for clearance. Duties, VAT, or import taxes are typically determined by the destination country and are the customer’s responsibility.
7) Lost, Delayed, or Damaged Packages
If your package appears delayed, please check tracking first. If it shows delivered but you cannot locate it, contact the carrier. If your order arrives damaged, document it with photos and reach out to support immediately.
- Delayed: carrier delays can happen due to weather or high volume.
- Missing: verify the address and delivery location with the carrier.
- Damaged: document with photos and request assistance.
8) Changes to This Policy
We may update this Shipping Policy from time to time. Updates will be posted here with a revised date. Continued use of heartfreedom.org means you accept the updated Policy.
9) Contact
If you have shipping questions, contact the support team at support@heartfreedom.org and include your order details (order ID and purchase email) for faster help.